Information
At Rushing Ridge Wood Works, we want you to be completely satisfied with your purchase. This page outlines our policies for returns and exchanges to ensure a smooth and pleasant experience.
Frequently asked questions
What is your return timeframe?
We accept returns and exchanges within 30 days of your order's delivery date.
Who is responsible for return shipping costs?
The buyer is responsible for return shipping costs.
Are there any exceptions to your return policy?
No, there are no exceptions to our return policy.
What happens if an item isn't returned in original condition?
The buyer is responsible for any loss in value if an item isn't returned in original condition.
How will I receive my refund?
Refunds will be issued via your original payment method.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team through our home page.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately with photos of the damage, and we will be happy to assist you.
Need further assistance?
If you have any other questions or need further assistance regarding our return policy, please don't hesitate to contact us. We're here to help!